To receive your full access library card, you need to:

1. Complete the Online Application.

2. Email us through Ask-a-Librarian OR call us at 805-449-2660 option 5 and give us your name and your temporary card number, and request that we convert your temporary card to a permanent card.

3. We will call or send you an email as soon as your card is created, with instructions on how to pickup your new card at Grant R. Brimhall Library using the Curbside Holds Pickup service.

The library offers three different types of library cards.

1. Temporary card provides access to online content including eBooks, eAudiobooks, eMagazines, and Streaming content.
2. Instant Digital Library Card provides access to content available in OverDrive.
3. Full access (physical) library card allows placing holds and check out of physical materials using the Curbside Service.

Be sure to download all the digital materials you have checked out before you request a new library card.  You may include your temporary card number or your instant digital card number when you request a new library card so staff can merge the account when they issue the new library card.

If your California driver’s license does not have your current residence address, please bring a utility bill dated within 60 days, showing your name, and residence address. A list of other items we can use in conjunction with your California driver’s license can be found below

• Valid California Driver's license, California identification card, or other Picture ID with current address (hand-written address on the back is not acceptable)
• Current Vehicle Registration
• Current Temporary Driver's License
• Current rent receipt
• Recent (60 days) utility bill
• Current property tax bill
• Current (60 days) imprinted statement, such as Mastercard or Visa

The default PIN number for library cards is the last four digits of the telephone number the Library has on file for your account. If that doesn't work, please follow these steps to either reset your PIN or change your PIN from four (4) digits:

• By telephone: Please have your library card handy and call 805-449-2660 option 5.
• Online: Please fill out this form. (Note: This option is only available if you have an email address on file with the library.)

Start by placing a hold on desired materials via the Library catalog using your full access library card and PIN. You will be notified when the item is ready for pickup based on your notification preference stated in your library account. Items ready for pick up will show up in the checkout section of your library account. For more information about pick up your hold items, go to https://www.tolibrary.org/services/borrower-services/curbside-pickup-faq.

The Grant R. Brimhall Library’s drive-up book drop is open and can accept materials from both Grant R. Brimhall Library and Newbury Park Library.

Newbury Park Library and its book drops remain closed until further notice. Library staff are unable to accept any returns in person.

You may have up to ten (10) items on hold in your account at one time. As requests are fulfilled, additional items can be requested.

Most circulating materials may be renewed one time for half the original circulation period. Renewals are possible only within one week of the due date. Items cannot be renewed if they are rental items, feature DVD & Blu-ray or hold for another person.

^a A maximum of any combination of 10 DVDs. (Patrons under age 18 may only check out non-fiction, Children, Disney, and J videos/DVDs.)
^b There is an overall limit of 50 items checked out per account, regardless of item type.
^c A maximum of 20 of any combination of Music Compact Discs and Playaway Audio.
^d A maximum of 10 of any combination of Playaway View.
^e The Thousand Oaks Library Foundation has generously decided to waive DVD rental fees temporarily during the Curbside checkout period. 

At this time, the Library is collecting fines for overdue materials. Patrons can return materials to the drive up drops at the Thousand Oaks Library (1401 E. Janss Road, Thousand Oaks, CA 91362). The Newbury Park Library is closed to the public and is unable to accept any returns.  Please contact us if you have any questions regarding your account via phone (805) 499-2660 option 5 or the Ask a Librarian service.

When your library card expired you will be blocked from checking out eContent or placing holds on physical materials.  Please contact the library by phone at 805-449-2660 option 5 or use the Ask A Librarian service for assistance.

In order to place holds and use Curbside Holds Pickup, you will need a full access physical library card . Please see the above question “How do I get a library card during the closure” for more information.