Curbside Pickup FAQ
Find the items you want and request hold using the Library’s catalog: discover.tolibrary.org
If you need help placing hold on items, please contact us by phone at 805-449-2660, Monday through Friday from 10 a.m .to 5 p.m. You may also text your question to 805-253-2906 or contact us through Ask a Librarian https://asktolnow.tolibrary.org
You will be notified by the Library when your item(s) are ready for Curbside pickup. The Library suggests using e-mail or text as your notification method so that you will receive your notice as soon as possible.
Once you have received a Curbside Pickup Notice from the Library, you can come to the Library to pick up your item(s). Please proceed to the main entrance (north) of the Library to get your item(s).
If you aren’t sure if an item is ready for you, you can login to My Account and check the status of your item(s) under the Holds tab. If the status says “Ready,” then you can come to the Library to pick up your item(s).
Please note that there will also be a following statement with a pick up by date. Please be sure you pick up your items on time.
Your items will be held for seven (7) calendar days from the day you are notified. If you miss your seven (7) day pick up window, you will need to place your desired items on hold again.
Curbside Pickup is available during the following hours:
Monday, Tuesday, Thursday, and Friday - 10 am to 4 pm
Saturday - 10 am to 1 pm
Curbside Pickup is not available on Wednesday or Sunday.
Items will only be available for pickup at the Grant R. Brimhall Library on 1401 Janss Road.
Please follow the Curbside Services signs and proceed to the Main Entrance of the Library on the North side of the building (see map above). Have your library card barcode side up or California Driver License picture side up on the right side of your dashboard so staff can verify the hold request.
Yes. We’ve temporarily changed our policy so DVDs and BluRay discs can be requested. The Thousand Oaks Library Foundation has generously decided to waive DVD rental fees at this time. Note that this change is temporary and subject to change.
The Grant R. Brimhall Library’s drive-up book drop is open and can accept materials from both Grant R. Brimhall Library and Newbury Park Library.
Newbury Park Library and its book drops remain closed until further notice. Library staff are unable to accept any returns in person.