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Interlibrary Loan Policy

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Interlibrary Loan (ILL) is a reciprocal service among libraries in North America, and it is at the discretion of the owning library whether to lend the item.  Patrons are responsible for the cost of any damaged or lost ILL items per the lending library’s policy.

Request Process, Borrowing Limits, and Exclusions

Please have your Thousand Oaks Library card handy when you submit a request.  Be sure your card is active and in good standing with no outstanding fees.  To resolve any outstanding issues, please contact Circulation at the Grant R. Brimhall Library, 805-449-2660 option 3, or the Newbury Park Branch Library, 805-498-2139 option 3.

What items are available through ILL?
How do I submit an ILL Request?
What information do I need when submitting an ILL Request?
What is the cost of request?
What should I do if I have lost or damaged an ILL Item?
How do I know when my item arrives?
How do I return ILL items?
How do I renew ILL items?

Submission of an ILL request by a patron will constitute his or her agreement to comply with the above policy, as well as an agreement to pay any fees incurred as a result of the ILL request.