Manage / Freeze / Cancel Holds

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Request hold
Freeze hold
Unfreeze hold
Cancel Hold

Request a hold:

To place holds on library materials, you can either search for the item or log in to your account first:

1. Search for item that you would like to place on hold. Select the Request Hold button by the item in your search results or on the item record page.

2. Login with your library card number and PIN in the pop up window. In the drop down menu, select the location where you would like to pick up the item. Your home library is listed first, but you can select any location. Choose Submit to finish requesting the hold.

Request holds

Or:

3. Login to your account from the My Account link on library webpages or the Login link on catalog pages with your library card number and PIN. Search and find the item that you would like to place on hold. Select the Request Hold button by the item in your search results or on the item record page. From in the drop down menu, select the location where you would like to pick up the item. Your home library is listed first, but you can select either location. Choose Submit to finish requesting the hold.

Request holds

After Submitting the request, you will see the item information. You will be notified when the item is ready for pick up.

After submission

Please note: Feature Films (DVD, Blu-ray), Rental Books, References, and other In Library Use-only items cannot be placed on hold. Patrons may have up to ten (10) items on hold in their library account.

Holds Availability: Patrons WILL NOT be notified if a requested item is UNAVAILABLE.

To verify that an item is being held for you and is ready for pickup, you can check your Library Account online by clicking on the "My Account" link in the online catalog. You may receive a courtesy hold notification from the Library. Items that are available for you to pick up are indicated as "READY FOR PICKUP." You may also contact the Library directly by telephone during open hours with any questions.

When a hold is placed, the availability of an item depends on the item "STATUS". The "STATUS" of an item can be found in the third column of an item record :

Items may have the following possible "STATUS" designations:

STATUS	TIME TO FILL REQUEST	AVAILABILITY OF ITEM
CHECK SHELF	2 Business Days	Item is on the shelf, and will be available within two business days UNLESS the item is missing and it is unavailable. Call the holding Library by telephone during business hours if the item is needed sooner than two business days.
DUE 07-23-2010	Varies	Item is checked out and is not due until this date. It may be longer if other patrons have holds on this item or the item is returned after the due date. If the item is lost or damaged before it is returned, it may become unavailable.
TO TEMP STOR. NP TEMP STOR. CIRC STORAGE	2 Business Days	Item is in Temporary Storage at the Newbury Park Branch Library or Grant R. Brimhall Library. It will be available within two business days UNLESS the item is missing or it is unavailable. Call the holding Library directly by telephone during business hours if the item is needed sooner than two business days.
IN PROCESS	Varies	Item is in the acquisitions and processing stage, and is unavailable for immediate check out. It will be available when this stage is completed (can take anywhere from one to four weeks), or it may be longer if other patrons have holds on this item. In rare cases, an item may become unavailable if a publisher cancels or recalls an item.
MENDING TECH UPDATE COLL. UPDATE	Varies	There is a problem with this item, and it is unavailable for immediate check out. It will be available when this stage is completed (one to eight weeks), or it may be longer if other patrons have holds on this item. In some cases, the item may become unavailable if the problem cannot be resolved.
ON SEARCH LOST AND PAID LOST & SUPP. INV. SEARCH CLMS RETD ON SEARCH-NP MISSING BILLED	Varies	Item is missing or lost, and it is unavailable for immediate check out. If the item is not found or replaced, it will become unavailable.
IN TRANSIT	Varies	Item is on hold for another patron or in route to another library and it is unavailable for immediate check out. Item will be available when it is returned by the other patron or when it arrives at the library. It may be longer if other patrons have holds on this item. If the item is lost or damaged before it is returned, it may become unavailable.
ARCHIVES STORAGE REF STORAGE ILL RETURNED LIB USE ONLY	Not Available for Check Out/Holds	Item is for In Library Use only or belongs to another library system, and may not be requested or checked out.
16 of 32 holds	Varies	There are total 32 people and 15 people are ahead of you in the waiting list.

Freeze a hold:

Freezing your hold allows you to keep your place in line, and move up in the hold queue as other holds ahead of you are fullfilled. Once you reach the top of the waiting list, your hold will not be triggered until you unfreeze your hold. By freezing your hold, you won't miss items if you are out of town, or otherwise unable to pickup/enjoy the item. Freezing a hold is only available for items that are currently on your waiting list. You cannot freeze a hold for items that are available on the shelf at a branch, or in transit or already on a holdshelf for you.

Click in the box under FREEZE on the right (see image below).
Click "UPDATE LIST".
Click "Yes" to confirm.
If there is no box to check, you cannot freeze that hold.

Unfreeze a hold

When you are ready to receive holds again, you must unfreeze the hold. After a hold is unfrozen, check to see if copies of the item now show "CHECK SHELF" in the catalog. If so, please call the Circulation Desk at 805-449-2660, Option 6. For Newbury Park Branch Library, please call 805-498-2139, Option 6. The system does not trap the hold when the hold is unfrozen after the item has a checkshelf status.

Click in the box under FREEZE on the right to remove the check mark.
Click "UPDATE LIST".
Click "YES" to confirm.
This will unfreeze and reactivate the hold.

Cancel a hold:

As a courtesy to other customers who may be waiting for items that are on hold, please cancel any items you have requested that you no longer need.

Click in the box in the CANCEL column to the left of the item you want to cancel.
Click "UPDATE LIST".
If you are unable to cancel a hold online, please call the Circulation Desk at 805-449-2660, Option 3. For Newbury Park Branch, please call 805-498-2139 option 3.