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Newbury Park Library Lockers

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Remote Lockers

How to use Library Lockers

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Library Hold Lockers FAQ

What are Hold Lockers?

The Hold Lockers are a self-service system, offering 24/7 contact-free access to pick up library materials.

Where are the Hold Lockers Located and when can I use them?

The Hold Lockers are located outside of the Newbury Park Library to the left of the main entrance. To pick up your items, follow the instructions on the touchscreen.

Who can use this service?

Any patron with a valid Thousand Oaks Library card can use the Hold Lockers. Choose the “Newbury Park Lockers” as your pick-up location when you are placing a hold.

How long will my items be on hold if I use the Hold Lockers? Will I lose my hold items if I don’t pick them up in time?

To ensure that all patrons have equal access to the Hold Lockers, all Hold Locker requests will be held for three days. If the items are not picked up within three days, your hold request will expire, and you will need to place it again.

There are three items in my locker, but I only want two for now. Can I pick which items to take?

Unfortunately, it's not possible to choose which items to take. Once you open the locker with your items, they will all be checked out to your account automatically. Please be sure to take all of the items inside the locker. If you no longer want an item, please place it in one of the walk-up return bins.

I can’t reach very high or low places. How can I still use the Remote Lockers to get my items?

If you need to have a locker you can reach easily, please select Newbury Park Lockers - Accessible as your pick-up location.

I can’t check out my items at the Hold Lockers. How do I get help?

Various reasons may prevent items from checking out at the lockers, such as unpaid bills or fees, an expired account, too many items checked out to your card currently, or other system blocks. Please e-mail us at asktolnow@tolibrary.libanswer.com, or call us at 805-449-2660 for help. We'll respond during Library hours.

I placed my hold request a little while ago and asked that it be sent to the Hold Locker, but I didn’t get a pick up notice. Can I check on the status of my hold request?

Certainly. You can log in to My Account to check on your hold status. Please e-mail us at asktolnow@tolibrary.libanswer.com, or call us at 805-449-2660 option 5 for further assistance. We'll respond during Library hours.

How do I return my materials?

The Newbury Park Library’s drive-up return bins are open and can accept materials from both Grant R. Brimhall Library and Newbury Park Library. You can also return materials in one of the walk-up return bins.

Not sure if you should pick up your holds using a locker, curbside, or hold shelf?

Here's a quick guide to help you find out which one will best meet your needs.

	Hold Locker	Curbside Service	Hold Shelf
Days to pick up before holds expire	3 days	7 days	7 days
Open hours	24 hours, 7 days a week	Limited hours	Limited hours
Large items pickup (e.g. Book Club in a Box, Oversized books)	Not available	Yes	Yes
Location	Newbury Park Library	Grant R. Brimhall Library	Grant R. Brimhall Library and Newbury Park Library

If you need more time to pick up your hold items, please use hold shelf or curbside service instead.

Be sure your account is active, free of billed items, have fewer than 40 items checked out to your account to ensure a successful experience using the unattended Hold Lockers.

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