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Drive-up Curbside is now Curbside-By-Appointment beginning July 6!

GRB Curbside by Appointment Map

We have moved to Curbside-By-Appointment. Patrons will park in designated spots on the Children’s side of the library during their appointment-time.

New expanded hours for Curbside-By-Appointment:

Monday - Friday: 10 a.m. to 6 p.m.
Saturday & Sunday: 12 p.m. to 5 p.m.

Curbside-By-Appointment FAQ

Who can use this service?

All Thousand Oaks Library card holders with a hold ready for pickup may use Curbside-By-Appointment.

How do I use Curbside-By-Appointment to get Library materials?

You will be notified by the Library when your item(s) are ready to be picked up. If your notification preference is set to e-mail, you can click on the Curbside-by-Appointment link in the Hold Notice you received to make a pickup appointment. The Library suggests using e-mail as your notification method so that you will receive your notice as soon as possible and be able to make a pickup appointment to get your items.

Place a hold - Place a hold though online catalog or call 805-449-2660 option 5, and select TO Library as pickup location.
Make an appointment – After receiving a Hold Pickup Notice, go to www.tolibrary.org/curbside to make an appointment or call 805-381-7355.
Pick up & enjoy - Come to the library at your appointment time. Park in the designated spot outside the Grant R. Brimhall Library Children's side & contact us to let us know you are here by clicking on the link in your appointment email to chat or text us. Staff will bring your materials out to you.

Need help? Please call us at (805) 381-7355.

How do I use Curbside Service if my notice preference is text or telephone?

If your notification preference is text or telephone, you can proceed to the Library to pick up your item(s) once you have received a Hold Notice from the Library. Park your vehicle in one of the two designated Curbside Pickup parking spots and call (805) 468-7560 to start the pickup process.

What do I need to bring when picking up my item(s) using Curbside-By-Appointment?

Please be sure to bring your cell phone, library card, and photo identification with you to Curbside-by-Appointment. Staff will bring your items out to your vehicle.

What if I missed my appointment?

You may pick up your holds during In-Person Service Hours or schedule another appointment. Please be aware that holds remain on the hold shelf for seven days.

How do I find Library materials online and place them on hold?

Find the items you want and request holds using the Library’s catalog: discover.tolibrary.org

If you need help placing a hold on items, please contact us by phone at 805-449-2660 during library open hours. You may also text your question to 805-253-2906, or contact us through Ask a Librarian asktolnow.tolibrary.org

I haven’t received a notice. Can I check to see if something is ready?

Login to My Account to check the status of your item(s) under the Holds tab. If the status says “Ready For Pickup,” then you can schedule a Curbside-By-Appointment or walk into the Library to pick up your item(s).

I don’t have Internet access. Can I still use Curbside-By-Appointment?

Yes. You can call the Library at (805) 449-2660 and staff will help you schedule an appointment, so you can pick up your items.

How long will I have to come and get the things I requested?

Items will be held for seven days.

I can’t find an appointment that fits my schedule within the next seven days.

An appointment ensures a quick and easy pickup for your materials. Patrons without appointments may still pick up their materials at Grant R. Brimhall Library on the hold shelf.

Items will only be available for pickup at the Grant R. Brimhall Library on 1401 Janss Road.

Can I place holds on DVDs and Blu-Ray discs?

Yes. The Thousand Oaks Library Foundation has generously waived DVD and Blu-Ray rental fees.

How do I return my materials?

Patrons can return their items to either the Grant R. Brimhall or the Newbury Park Library. Drive-up book drops are available at both locations. Patrons can also return items directly inside either library.

Not sure if you should pick up your holds using a locker, curbside, or hold shelf?

Here's a quick guide to help you find out which one will best meet your needs.

	Hold Locker	Curbside Service	Hold Shelf
Days to pick up before holds expire	3 days	7 days	7 days
Open hours	24 hours, 7 days a week	See Open hours	See Open hours
Large items pickup (e.g. Book Club in a Box, Oversized books)	Not available	Yes	Yes
Location	Newbury Park Library	Grant R. Brimhall Library	Grant R. Brimhall Library and Newbury Park Library
Appointment needed	No	Yes (Starting 7/6/21)	No

If you need more time to pick up your hold items, please use hold shelf or curbside service instead.

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